Welcome to Comfy Pillows Hub’s FAQ section! We’ve compiled answers to the most common questions about our premium sleep products and services. If you don’t find what you’re looking for, our sleep experts are always ready to help.

🛍️ Product Questions

What types of pillows do you offer?
We specialize in three main pillow profiles to suit different sleeping preferences: High Profile Pillows for those who need extra loft and support, Medium Profile Pillows for balanced comfort, and Low Profile Pillows for those who prefer a flatter sleeping surface.
Do you offer different warmth levels for your quilts?
Yes! Our Medium Warmth Quilts provide perfect year-round comfort, while our Cotton Quilts offer breathable warmth. We also have seasonal options like Electric Blankets for extra warmth during colder months.
What mattress protection options are available?
We offer King Bed Mattress Protectors and various other sizes to keep your mattress clean and protected. Pair them with our Memory Foam Mattress Toppers or Cotton Mattress Toppers for enhanced comfort.

🚚 Shipping & Delivery

How long does shipping take?
Standard Shipping ($12.95): 10-15 days after dispatch via DHL or FedEx
Free Shipping (orders over $50): 15-25 days after dispatch via EMS
All orders take 1-2 business days for processing before shipping.
Do you ship internationally?
We ship worldwide! However, we currently cannot deliver to some Asian regions and remote areas. Our system will automatically notify you during checkout if your location isn’t serviceable.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can follow your package’s journey directly with our carriers (DHL, FedEx, or EMS).

💳 Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
How does free shipping work?
Free shipping via EMS is automatically applied to all orders of $50 or more. For orders under $50, standard shipping ($12.95) via DHL or FedEx is available for faster delivery.

↩️ Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be in original condition with tags attached. Please contact our customer service team to initiate a return.
How do I start a return?
Email us at [email protected] with your order number and reason for return. Our team will guide you through the process and provide return instructions.

🎁 Gift Cards & Special Orders

Do you offer gift cards?
Yes! Our Gift Cards make perfect presents for anyone looking to upgrade their sleep experience. They’re available in various denominations and never expire.
Can I create a matching bedroom set?
Absolutely! We recommend pairing our Cotton Quilts with matching Mattress Protectors and profile pillows to create a coordinated sleep sanctuary. Take advantage of free shipping on orders over $50 when building your perfect sleep setup.

Still Have Questions?

Our sleep experts are here to help you create the perfect sleep environment. Contact us at [email protected] and we’ll respond within 24 hours.

Comfy Pillows Hub
1747 Lightning Point Drive, Memphis, US 38110