Privacy Policy

Information We Collect

To provide you with the best shopping experience and ensure secure transactions, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number when you place an order or create an account
• Payment Information: Credit/debit card details processed through our secure payment gateways (we never store complete payment information on our servers)
• Order History: Records of your purchases, including products like our High Profile Pillows, Memory Foam Mattress Toppers, and Electric Blankets

Technical Information

• Device & Browser Data: IP address, browser type, device information, and operating system
• Usage Data: Pages visited, products viewed, and time spent on our site
• Location Data: General geographic location to provide relevant shipping information and currency options

How We Use Your Information

We use your information to create the same comfort in your shopping experience that our products provide for your sleep:

• Order Fulfillment: Process your purchases of King Bed Quilts, Pillow Protectors, and other sleep essentials
• Customer Service: Respond to your inquiries and provide support through our sleep experts
• Personalization: Recommend products that match your preferences, such as suggesting matching Mattress Protectors with your Cotton Quilts
• Security: Protect against fraud and unauthorized transactions, using the same level of protection that secures our payment processing
• Improvements: Enhance our website and product offerings based on how customers interact with our site
• Marketing: Send relevant offers and updates about new products like our latest Knitwear or Headwear collections (only with your consent)

Data Sharing and Disclosure

We treat your personal information with the same care we put into crafting our premium sleep products:

• Service Providers: We share necessary information with trusted partners who help us operate our business, including:
  • Payment processors (PCI-DSS compliant)
  • Shipping carriers for delivering your Hoodies & Sweats or Electric Blankets
  • Customer service platforms
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred to the new owners
• Never Sold: We do not and will not sell your personal information to third parties

Data Storage and Security

Just as our Mattress Toppers provide protective layers for your mattress, we implement multiple layers of security for your data:

• Secure Storage: Your data is stored on secure servers with limited access
• Encryption: We use 256-bit SSL encryption for all data transmissions, the same technology that protects your payment information
• Payment Security: All sensitive payment data is handled by our PCI-DSS compliant payment partners
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law
• International Transfers: As we serve customers worldwide (excluding some Asian regions and remote areas), your data may be processed in different countries with adequate privacy protections

Your Rights and Choices

You have control over your personal information, just as you have choice in selecting the perfect pillow profile for your sleep needs:

• Access & Correction: You can access and update your personal information through your account settings
• Data Portability: Request a copy of your personal data in a structured format
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails
• Cookies: Manage your cookie preferences through your browser settings
• Objection: Object to certain processing of your personal data

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, much like our Medium Profile Pillows enhance your sleep comfort:

• Essential Cookies: Required for basic site functionality and secure checkout processes
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to show relevant ads for products like our Gift Cards or Outerwear (with your consent)

You can control cookie settings through your browser. Note that disabling cookies may affect your shopping experience.

International Data Transfers

Since we ship our Cotton Mattress Toppers, Legwear, and other products globally (excluding some Asian regions and remote areas), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information during these transfers.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

At Comfy Pillows Hub, we’re committed to ensuring your privacy is as well-protected as our premium sleep products are crafted. Thank you for trusting us with your comfort and your information.