Term and Conditions

Welcome to Comfy Pillows Hub! These Terms and Conditions govern your use of our website and purchases from our store. By accessing comfypillowshub.com and making a purchase, you agree to these terms. Please read them carefully.

1. User Responsibilities

As a valued customer of Comfy Pillows Hub, you agree to:

• Provide accurate and complete information when creating an account or placing an order
• Maintain the confidentiality of your account credentials
• Use our website and services only for lawful purposes
• Review product descriptions and specifications carefully before purchasing
• Comply with all applicable laws and regulations in your jurisdiction
• Accept responsibility for any customs fees, import duties, or taxes in your country

2. Products and Services Description

Product Range

Comfy Pillows Hub specializes in premium sleep products including:

• Pillows (High, Medium, and Low Profile)
• Mattress Toppers (Cotton, Memory Foam)
• Quilts (Cotton, Medium Warmth)
• Mattress Protectors (King Bed and Standard)
• Electric Blankets
• Seasonal Comfort Items (Hoodies, Knitwear, Legwear)
• Gift Cards

Quality Commitment

Each product is crafted with meticulous attention to detail, using quality materials designed to enhance your sleep experience. Product images on our site are for illustrative purposes, and actual colors may vary slightly.

Service Area

We ship globally to most countries, excluding some Asian regions and remote areas. Product availability may vary by location.

3. Order and Payment Terms

Order Process

• All orders are subject to product availability
• Order confirmation does not guarantee final acceptance
• We reserve the right to cancel any order for reasons including pricing errors or stock limitations

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Currency

All prices are displayed in US dollars. While we strive for accuracy, pricing errors may occasionally occur. We reserve the right to correct any errors and cancel orders arising from such mistakes.

Shipping Information

4. Returns and Refunds Policy

Return Window

We accept returns within 15 days of delivery date. To be eligible for return:

• Items must be unused and in original condition
• Original packaging and tags must be intact
• Proof of purchase (order number) must be provided

Non-Returnable Items

For health and safety reasons, the following cannot be returned once opened or used:

• Pillow Protectors and Mattress Protectors (once opened)
• Electric Blankets that have been used
• Any items removed from original packaging
• Gift Cards

Return Process

1. Contact our customer care team at [email protected] for return authorization
2. Receive Return Authorization Number and shipping instructions
3. Ship items to: Comfy Pillows Hub Returns, 1747 Lightning Point Drive, Memphis, TN 38110 USA

Refund Processing

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

5. Intellectual Property

All content on comfypillowshub.com, including text, graphics, logos, images, and product descriptions, is the property of Comfy Pillows Hub and protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

6. Limitation of Liability

Comfy Pillows Hub shall not be liable for:

• Any indirect, incidental, or consequential damages arising from product use
• Delivery delays caused by circumstances beyond our control (customs, weather, carrier issues)
• Incorrect product use contrary to provided instructions
• Individual allergic reactions or sensitivities to materials
• Damages resulting from improper care or cleaning of products

Our total liability for any claim shall not exceed the purchase price of the product in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our complete Privacy Policy details how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Tennessee, USA. Any disputes shall be resolved in the courts of Memphis, Tennessee. International customers acknowledge that additional consumer protection laws in their jurisdiction may apply.

9. Changes to Terms

Comfy Pillows Hub reserves the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions or any other concerns, please contact our Sleep Experts:

At Comfy Pillows Hub, we believe in treating our customers with the same care and attention to detail that we put into crafting our premium sleep products. Thank you for choosing us to be part of your comfort journey.